HELPFUL ANSWERS

Your renovation questions, answered.

Browse practical answers about our services, project planning, pricing and working together.

Getting started

What kinds of renovation projects do you take on?+

We work on bathrooms, tile, drywall, painting, basements, custom walls, trim, flooring, closets, decks, fences, parging and floor coatings. Contact us to confirm the scope and availability for your project.

Which areas do you serve?+

Our primary service area is Kitchener, Waterloo and Cambridge. We also consider projects in Guelph, Milton, Mississauga and Oakville.

How do I request a quote?+

Use our contact form, email info@trueformbuild.ca or call 519-804-6113 with your project details.

Is an initial quote free?+

You can request a no-obligation initial discussion. Any fees for detailed design, measurements or specialized assessments will be discussed before they are incurred.

Can I send photos of my space?+

Yes. Mention that you have photos in your inquiry and we can advise how best to share them.

Do you handle small projects?+

We consider projects of different sizes. Send the details so we can determine fit and scheduling.

Do you offer design help?+

We can discuss layout and finish choices as part of planning; specialized architectural or engineering services may require separate professionals.

How far ahead should I contact you?+

As early as possible, especially when your preferred timeline is fixed. Availability depends on the scope and current schedule.

Do you provide written estimates?+

We aim to clarify the agreed scope and estimated costs in writing before work begins.

Can you work with my designer?+

We can discuss coordinating installation details with your interior designer or other project professionals.

Pricing & project process

How much will my renovation cost?+

Cost depends on size, condition, materials, labour, access and scope. A project-specific estimate is more useful than a generic online price.

Do you require a deposit?+

Any deposit, payment milestones and final balance should be specified in your written agreement.

What if the scope changes?+

Changes should be reviewed and approved, including any impact on cost or schedule, before the additional work proceeds.

Can I supply my own materials?+

Sometimes. We will discuss suitability, quantities, delivery, product compatibility and responsibility for defects.

How long does a typical project take?+

Timelines depend on complexity, product lead times, trade coordination and site conditions.

Do you clean up after the work?+

Protection, debris removal and cleanup expectations should be included in the written scope.

Do I need to be home during installation?+

That depends on access, the type of work and the arrangements agreed upon in advance.

What happens if hidden damage is discovered?+

We discuss the condition and recommended next steps before proceeding with work outside the agreed scope.

Can I renovate in phases?+

Often yes. We can discuss sequencing that reduces unnecessary rework.

Do you offer a workmanship warranty?+

Ask about the specific written warranty and product manufacturer warranties applicable to your quoted project.

Bathrooms & tile

Can you replace just my shower?+

We can review a shower-only renovation and assess surrounding waterproofing and finishes.

Do you install large-format porcelain tile?+

We can discuss the material and the substrate preparation needed for your project.

Is waterproofing included with shower tiling?+

Wet-area waterproofing requirements should be clearly specified in the scope.

Can you tile over existing tile?+

It depends on adhesion, height, substrate, movement and product requirements; an assessment is needed.

How do I choose grout?+

Consider joint width, maintenance, colour, exposure and the tile manufacturer’s guidance.

Can you install heated floors?+

We can discuss the installation scope and coordinate any required licensed electrical work.

Can you update a bathroom without moving plumbing?+

Often keeping plumbing locations can simplify the work, but the final scope depends on the existing layout.

Do I need a permit for a bathroom renovation?+

Permit requirements depend on the work and municipality. Plumbing, electrical or structural changes may require permits or qualified trades.

Drywall, painting & decorative walls

Can you repair drywall after plumbing work?+

Yes, drywall patching and finishing can be discussed as a standalone scope.

What is skim coating?+

A thin finishing compound is applied to improve surface consistency before priming and painting.

Do you paint ceilings and trim?+

Yes, painting scopes can include walls, ceilings, doors and trim.

Can you build wood slat feature walls?+

We can discuss slat walls, decorative panels and suitable backing or mounting details.

Do you install wainscoting?+

Yes, decorative wall mouldings and wainscoting are among our interior finishing services.

Can you make a TV feature wall?+

We can discuss framing, panels, cable routing and coordination of electrical work where required.

Can you match existing trim?+

We can assess profiles and materials; exact matches depend on product availability and existing conditions.

How do you control drywall dust?+

We plan reasonable protection and dust-management measures appropriate to the scope, while recognizing renovation work can generate dust.

Basements, flooring & storage

Can you finish an unfinished basement?+

We can discuss a basement finishing scope that may include framing, drywall, flooring and interior finishes.

Can you add a basement bathroom?+

We can review the scope and coordinate qualified trades and required approvals as appropriate.

Can you create a legal basement apartment?+

Legal secondary units must meet applicable municipal and building requirements; approvals and specialized trades may be required.

What flooring is best for basements?+

Moisture conditions, comfort, durability and product specifications should guide the choice.

Do you install luxury vinyl plank?+

Yes, LVP and other flooring installation can be discussed.

Can you design a custom closet?+

We can plan shelving, hanging space and cabinetry based on your measurements and storage needs.

Do you install kitchen cabinets?+

We can discuss cabinet installation, alignment, hardware and related finishing work.

Can you add built-in storage?+

Yes, built-in shelving and storage features can be considered within the project scope.

Exterior & coatings

Do you repair cracked foundation parging?+

We can assess cosmetic parging repairs and discuss when underlying moisture or structural issues require further attention.

Is parging waterproofing?+

No. Parging is a finish and should not be treated as a replacement for a proper foundation waterproofing system.

Do you build privacy fences?+

We can discuss layout, materials, access and any municipal restrictions.

Do I need a permit for a deck?+

Permit requirements vary by municipality and deck design. Confirm before construction.

Can you refinish an existing deck?+

We can discuss repairs and finishing depending on the deck’s condition.

Do you install garage epoxy floors?+

We can discuss coating options and concrete surface preparation.

How long before I can use a coated garage floor?+

Cure and return-to-service times depend on the coating system, conditions and manufacturer instructions.

Can coatings fix concrete cracks?+

Cracks should be assessed and repaired appropriately; a decorative coating does not solve structural movement.

Communication & practical details

Can you work in an occupied home?+

Many projects can be planned around an occupied home, subject to dust, noise, safety and access requirements.

Do you provide material recommendations?+

We can discuss practical options and encourage reviewing samples and manufacturer specifications.

What should I do before the crew arrives?+

Clear the work area, move fragile items and confirm access, parking and any building rules.

Will you coordinate other trades?+

Coordination needs are discussed for each scope; regulated work must be performed by appropriately qualified professionals.

How do I maintain my new finishes?+

Follow product-specific care instructions and avoid cleaners or practices that could damage finishes.

Can you provide references or real project photos?+

Ask us directly for currently available verified references and examples. Stock photos on this demo site are only for inspiration.

Do you have insurance?+

Please request current proof of insurance and any required credentials before contracting; this website does not make unverified claims.

Can I request work outside your listed areas?+

Send your location and scope; travel and scheduling feasibility can be discussed.

LET’S BUILD SOMETHING BETTER

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